Get in touch
Send us a message — we reply on business days
Before getting in touch, take a quick look at the frequently asked questions. Most matters are answered there. If you can’t find the answer, send us a message using the form below or email us directly at [email protected].
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Response time
We usually reply within one to three working days. Public holidays may delay responses, though most replies arrive within a week.
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Service hours
We handle messages Monday to Friday, 9am–5pm NZT. For urgent gambling concerns: Gambling Helpline NZ 0800 654 655 (24/7).
Need help right away? Check our Help or responsible play pages for answers.